FREQUENTLY ASKED QUESTIONS
What is a Calling Card?
The 1300 Woolies Calling Card is a Pre-Paid card which can be used to make Local, National, International and Mobile calls from anywhere within Australia.
Card Use
Q: How do I actually use the cards?
A: First you dial the access number 1300woolies (1300 966 543). Local or mobile call fees apply. After dialing this number you will be asked to enter your PIN number followed by the hash key ‘#’ or to press ‘0’ to speak to a Customer Service Representative. After the successful entry of your PIN number, the system will confirm your account balance and then prompt you to enter the phone number you wish to call. Please note, for interstate calls, Area Code + Phone Number; for international calls, International Code (0011) + Country Code + City Code + Phone Number
Follow-on phone calls
Can I make more than I call without calling 1300woolies again?
A: Yes, you can make up to 4 calls without hanging up. At the completion of a successful call, simply let the other person hang up, at which point you will be prompted to enter another phone number.
Alternatively, press the hash key '#' twice at any time. This will disconnect your call and then you will be prompted to enter another phone number.
If you dial any phone number that is engaged, you will hear a voice prompt stating that the number is busy and to please dial the phone number you wish to call.
Other Costs
Q: What other cost should I be aware of?
A:The 1300 Woolies calling cards have no hidden fees and the same rates 24 hours a day, 7 days a week. Some cards charge a connection and/or disconnection fee and may also have an additional surcharge for calling mobile phones in overseas countries. Some other cards incur extra surcharges after a certain call duration or even charge a daily maintenance fee!
Calling other countries
Q: Can I call more than one country?
A:Yes, you can phone as many countries as your card's credit limit will allow you to phone.
Calling destination
Q: Can I call from other countries?
A: No. The 1300 Woolies calling card can only be used from with in Australia.
What phones can I use the card from
Q: Will the card work from any touch tone phone from home, hotel etc?
A: As a rule you may use from almost any touch tone phone. There are no guarantees. Some hotels may place a surcharge on free phone access. Although this is rare some hotels may bar the access number.
Rate Changes
Q: Might the rates change during the use of my card?
A: Most service providers of phone cards reserve the right to change their rates without prior notice, however these rates changes are not frequent and are usually the benefit of the end user.
Card Expiry
Q: Do these cards expire?
A: Yes. The 1300 Woolies calling card expires 12 months from date of first use. This information is provided on the voucher you received at point of sale.
Problems with the card
Q: Who do I speak to if I experience a problem with my card?
A: Whilst the vast majority of calls are made with ease and without problems, occasionally you may experience a problem with your card to a particular location. You can call our Customer Service department (9am - 6pm AEST Monday to Friday) who can take a look at your specific problem. Please always have your pin number ready and call 1300 966 543. Alternatively you can fill in the customer care form on this website.
Credit Card Re-charge Facilities
Q: Can I add credit directly on to my 1300 Woolies PIN number by providing my credit card details either over the phone or on-line?
A: No, unfortunately there are no credit card re-charge facilities available. However, there will be these facilities available in the very near future.
